Terms of Service & SMS Terms

Effective September 22, 2026

These Terms of Service (“Terms”) apply to the website book.spaonwheelsbooking.com and to the mobile auto detailing services provided by Spa On Wheels (“Spa On Wheels”, “we”, “us”), Canton, Ohio. By using the website, booking an appointment, or opting in to our text messages, you agree to these Terms and to our Privacy Policy.

1. Text messaging (SMS) terms

1. Program. Spa On Wheels sends text messages to customers who opt in. When you opt in, you agree to receive:
   • Appointment and customer-care messages (non-marketing): booking confirmations, appointment reminders, arrival-window updates, reschedule or cancellation notices, and replies to your questions.
   • Marketing messages (only if you separately opt in): special offers, discounts, and service updates.
2. Cancel at any time. You can cancel the SMS service at any time. Just reply STOP to any text message from Spa On Wheels. After you send STOP, we will send you one final message to confirm that you have been unsubscribed, and you will not receive any more text messages from us. To join again, reply START or opt in again when you book.
3. Help. If you are experiencing issues with the messaging program, reply HELP for more assistance, or contact us directly at (330) 409-3872 or info@spaonwheelsbooking.com.
4. Carriers. Carriers are not liable for delayed or undelivered messages.
5. Rates and frequency. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies: you will typically receive about 2 to 5 messages per appointment, plus replies to any questions you send us. If you opt in to marketing messages, you will receive no more than 4 per month. If you have questions about your text plan or data plan, contact your wireless provider.
6. Not a condition of purchase. Consent to receive text messages is not required to book or buy any service from Spa On Wheels.
7. Privacy. For questions about how we handle your information, please read our Privacy Policy at https://book.spaonwheelsbooking.com/privacy. Your phone number and SMS opt-in data are never shared with third parties for their marketing.

2. Booking and arrival windows

Appointments are booked through our online calendar, by message, or by phone, and are confirmed when you receive a confirmation from us. We offer two arrival windows each service day: your detailer arrives between 8 and 9 AM for a morning booking, or between 2 and 3 PM for an afternoon booking. Travel and weather can occasionally shift an arrival time; if that happens, we will let you know.

3. What we need on the day

• A safe, legal place to park and work on the vehicle, with room to open every door.
• If you told us an outdoor water spigot and a working outdoor outlet are available, please make sure we can reach them. If you are not sure, choose the self-contained option when booking and we bring our own water and power.
• Please remove personal items and valuables before we arrive. We are not responsible for items left in the vehicle.
• Access to the vehicle at the start of your arrival window.

4. Pricing and quotes

Prices shown on the website are for standard vehicles in typical condition; vehicles with a third row add $35. Excessive pet hair, heavy staining, mold, biohazards, or unusually neglected vehicles are inspected before we start and quoted up front — you may accept or decline before any work begins. Prices may change over time, but the price confirmed for your booking will be honored.

5. Payment

No deposit is required. Payment is due when the service is complete, after your final walkaround, using the payment methods your detailer offers.

6. Rescheduling, cancellations, and weather

Plans change — just let us know as early as you can by replying to your confirmation message, using the reschedule link in your confirmation, or calling (330) 409-3872. We work outdoors, so heavy rain, lightning, or freezing conditions may require us to move your appointment; we will contact you to pick a new time. If we arrive and cannot access the vehicle or the service location, we will contact you to reschedule.

7. Our work and your vehicle

We treat every vehicle with care and use professional-grade products and methods. Detailing cleans and protects; it cannot repair pre-existing damage such as scratches, rock chips, faded or peeling paint, torn upholstery, or worn materials, and some stains or odors may not be fully removable. Please point out any concerns before we begin and review the finished work during the final walkaround. If you notice an issue afterward, contact us right away and we will work to make it right.

8. Website use

You agree to use the website only to learn about and book our services, and not to interfere with it or use it for any unlawful purpose. The website and its text, images, and design belong to Spa On Wheels or its licensors. Our online booking calendar is provided by a third-party scheduling platform that processes bookings on our behalf.

9. Disclaimers and limitation of liability

Except as expressly stated in these Terms, our services and website are provided “as is.” To the fullest extent permitted by law, Spa On Wheels is not liable for indirect, incidental, or consequential damages, and our total liability for any claim relating to a service is limited to the amount you paid for that service. Nothing in these Terms limits any liability that cannot be limited under Ohio law.

10. Governing law

These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-law rules.

11. Changes to these Terms

We may update these Terms from time to time. The current version is always posted at book.spaonwheelsbooking.com/terms with its effective date. Continued use of the website or our services after an update means you accept the updated Terms.

12. Contact